Troubleshooting
My audit or generation failed. Do I get my credits back?
Credits are returned automatically when the AI fails.
Yes. If an audit or generation fails because of an AI error, the credits (or free audit or pack audit) are returned automatically. Wait a moment and try again.
If it keeps failing, email [email protected] with what you were doing and roughly when, and we'll look into it.
Still need help or have feedback?
Email us at [email protected]. We read every message, from bug reports to feature ideas.